EXCHANGES & RETURNS

We pride ourselves on providing high quality service, and ensuring you are happy with your order.  With that in mind, our Returns Policy is below.

We accept returns/exchanges within 14 days from after the reception of your order. Unfortunately, we are not able to offer free returns, the customer will be responsible for the shipping cost for the exchange and / or return.

Before closing the return package, please  include a  piece of paper with your order number and your name inside the parcel so we can identify it. Please keep in mind that if the item you wanted to exchange is no longer in stock, we will give you a refund instead. Please send us an email to info@surcohaus.com with  your order number (it can be found in your order confirmation email and looks something like this #00000) and contact information and we will contact you shortly to help you with the return/ exchange.

The term for the refund / exchange can range between 3 and 12 working days from when we receive your return in our warehouses. As soon as we verify the status of the returned items, we will send you an email to inform you. Remember that the refund will be made in the same payment method used in the purchase.

Returns must be sent in the same state in which they are received. Inside the original packaging and the order number. If the garments are received in poor condition, the refund will not be made. We will be very strict with the state of the garments (makeup stains, aromas, etc.).

The parcel must have customs paid for, we will deduct from your refund any additional customs fees the parcel may have upon arrival.

Once the quality control has been passed, we will process the refund / exchange of the returned product.

We do not accept returns or exchanges of our  items sold in sample sales.

Returns should be sent to the following address:

Av. De las Encinas 17
San Sebastián de los Reyes
28707
Madrid
Spain

Please note that SURCO HAUS reserves the right to reject all returns that do not meet these conditions.

If you receive an erroneous order or a defective product, we ask that you contact us immediately, within 24 hours, at the following email address, indicating the error or defect, together with your personal data: info@surcohaus.com

#Order Number / The order number. You can find it in the confirmation, reception and delivery emails.

You can find our Returns policy further detailed in our “Terms of Service” page.