Shipping and delivery
Shipping will be arranged after purchase. We will contact you via email.
We are pleased to offer free shipping on all orders within Spain. For orders to the UK and Europe, shipping costs will be determined by the carrier after purchase, and we will inform you of the shipping costs before proceeding with your order. Our goal is to provide you with the best possible shipping options tailored to your needs.
All deliveries are curbside. If you require door-to-door delivery, please do not hesitate to contact us to make arrangements; please note that this service involves an additional cost, which will be determined by the transport company and borne by the customer.
All orders begin processing once payment is confirmed. All orders are shipped from our warehouse located in Spain; you will receive an email with your order tracking information.
Our handling time for in-stock products is 3 to 4 business days. This means your order will generally ship within this timeframe. For backordered products, the time is 6 to 8 weeks.
SHIPPING TIMES
Spain
5-6 business days
UK and Europe
7-10 business days
Exceptionally, there may be delays in processing time during Black Friday, Christmas, or collection releases due to increased workload.
Please ensure that all submitted details are correct when placing an order; we are not responsible for incorrect or incomplete information, such as name, shipping or billing addresses, zip code, phone number, etc.
Your local customs office may require additional documentation and time to clear your package, which could delay the estimated delivery time.
Prices on the site do not include taxes or customs duties. All applicable obligations will be borne by the customer. Unfortunately, we cannot estimate the amount of duties you will pay, but your local customs office should be able to estimate the price.
Please note that if you choose not to pay import taxes or duties and decide to refuse the package, your order will not be refunded.
If you have any questions about shipping or need help with your order, do not hesitate to contact our friendly customer service team at info@surcohaus.com. We are here to help!
Shipping will be arranged after purchase. We will contact you via email.
We are pleased to offer free shipping on all orders within Spain. For orders to the UK and Europe, shipping costs will be determined by the transport company after purchase, and we will inform you of the shipping costs before proceeding with your order. Our goal is to provide you with the best shipping options possible, tailored to your needs.
All deliveries are curbside. If you need delivery inside your home, please do not hesitate to contact us to make arrangements; please note that this service incurs an additional cost, which will be determined by the transport company and will be borne by the customer.
All orders begin preparation once payment is confirmed. All orders are shipped from our warehouse located in Spain; you will receive an email with your order tracking.
Our handling time for in-stock products is 3 to 4 business days. This means your order will generally be shipped within this period. For backordered products, the time is 6 to 8 weeks.
SHIPPING TIMES
Spain
5-6 business days
UK and Europe
7-10 business days
Exceptionally, there may be delays in processing time during Black Friday, Christmas, or collection releases due to an increased workload.
Please ensure that all submitted data is correct when placing an order; we are not responsible for incorrect/incomplete information, such as name, shipping or billing addresses, zip code, phone number, etc.
Your local customs office may require additional documentation and time to clear your package, which may delay the estimated delivery time.
Prices on the site do not include taxes or customs duties. All applicable obligations will be assumed by the customer. Unfortunately, we cannot estimate the amount of taxes you will pay, but your local customs office should be able to estimate the price. Please note that if you choose not to pay import taxes or duties and choose to refuse the package, you will not be refunded for your order.
If you have any questions about shipping or need help with your order, do not hesitate to contact our friendly customer service team at info@surcohaus.com. We are here to help!