Exchanges and returns
We pride ourselves on offering a high-quality service and ensuring you are satisfied with your order. With this in mind, our Return Policy is shown below.
We accept returns/exchanges within 14 days of receiving your order. Unfortunately, we cannot offer free returns; the customer will be responsible for the shipping cost of the exchange and/or return.
Before sealing the return package, please include a piece of paper with your order number and your name inside the package so we can identify it. Please note that if the item you wanted to exchange is no longer in stock, we will issue you a refund instead. Please send us an email to info@surcohaus.com with your order number (found in your confirmation email and looks like this #00000) and contact information, and we will get back to you shortly to assist you with the return/exchange.
The timeframe for the refund/exchange may vary between 3 and 12 business days from the time we receive your return at our warehouses. As soon as we verify the condition of the returned items, we will send you an email to inform you. Remember that the refund will be issued using the same payment method used for the purchase.
Returns must be sent in the same condition as they are received. Inside the original packaging and with the order number. If the garments are received in poor condition, the refund will not be processed. We will be very strict regarding the condition of the garments (makeup stains, odors, etc.).
The package must have customs duties paid, and we will deduct from your refund any additional customs fees that may apply upon arrival.
Once the quality control check has been passed, we will process the refund or exchange of the returned product.
We do not accept returns or exchanges for our items sold at sample sales.
Returns must be sent to the following address:
Av. De las Encinas 17
San Sebastián de los Reyes
28707
Madrid
Spain
Please note that SURCO HAUS reserves the right to reject all returns that do not meet these conditions.
If you receive an incorrect order or a defective product, we ask that you contact us immediately, within 24 hours, at the following email address, indicating the error or defect, along with your personal details: info@surcohaus.com
#Order Number / The order number. You can find it in the confirmation, receipt, and delivery emails.
You can find our detailed return policy in further detail on our "Terms of Service" page.
We pride ourselves on offering a high-quality service and ensuring you are satisfied with your order. With that in mind, our Return Policy is below.
We accept returns/exchanges within 14 days of receipt of your order. Unfortunately, we cannot offer free returns; the customer will be responsible for the shipping cost for the exchange and/or return.
Before sealing the return package, please include a piece of paper with your order number and name inside the package so we can identify it. Please note that if the item you wish to exchange is no longer in stock, we will issue a refund instead.
Send us an email at info@surcohaus.com with your order number (which can be found in your order confirmation email and looks like this #00000) and contact information and we will contact you shortly to help you with the return/exchange.
The timeframe for the refund/exchange may vary between 3 and 12 business days from when we receive your return at our warehouses. As soon as we verify the condition of the returned items, we will send you an email to inform you. Remember that the refund will be made via the same payment method used for the purchase.
Returns must be sent in the same condition in which they were received. Inside the original packaging and with the order number. If the garments are received in poor condition, no refund will be issued. We will be very strict with the condition of the garments (makeup stains, odors, etc.). The package must have duties paid; we will deduct from your refund any additional customs fees the package may incur upon arrival.
Once the quality control check has been passed, we will process the refund/exchange of the returned product.
We do not accept returns or exchanges for our items sold at sample sales.
Returns must be sent to the following address: Av. De las Encinas 17, San Sebastián de los Reyes 28707 Madrid, Spain.
Please note that SURCO HAUS reserves the right to reject all returns that do not meet these conditions.
If you receive an incorrect order or a defective product, we ask that you contact us immediately, within 24 hours, at the following email address, indicating the error or defect, along with your personal details: info@surcohaus.com.
#Order Number / The order number. You can find it in the confirmation, receipt, and delivery emails.
You can find our detailed return policy on our "Terms of Service" page.